Live Chat
LIVE CHAT
CONNECT IN REAL-TIME
Sometimes you need immediate answers. Our live chat connects you directly with our team for instant assistance with your Lily Venus experience.
CHAT AVAILABILITY
Hours of Operation
Monday - Friday: 9:00 AM - 6:00 PM CET
Saturday: 10:00 AM - 4:00 PM CET
Closed Sundays and Italian holidays
Response Time
- Average wait: Under 2 minutes during business hours
- Priority given to: Order issues, sizing emergencies, appointment scheduling
HOW TO START A CHAT
- Click the chat icon in the bottom right corner of any page
- Select your inquiry type:
- Order Support
- Product Information
- Sizing Assistance
- Appointment Booking
- General Questions
- Connect with our team member
WHAT WE CAN HELP WITH
Immediate Assistance
- Order status and tracking
- Size recommendations
- Product availability
- Shipping options
- Return process
- Appointment scheduling
Detailed Consultations
- Bespoke design discussions
- Fabric selections
- Styling advice
- Collection information
BEFORE YOU CHAT
Have ready:
- Order number (if applicable)
- Product name or SKU
- Your measurements (for sizing help)
- Clear description of your needs
CHAT FEATURES
Image Sharing
Upload photos for:
- Fit questions
- Style consultations
- Order issues
- Inspiration references
Save Transcript
Email yourself the conversation for future reference
Language Support
Available in:
- English
- Italian
- French
AFTER HOURS?
When live chat is offline:
- Leave a message we respond within 24 hours
- Email services@lilyvenus.com for non-urgent matters
- WhatsApp +39 348 8423854 for urgent needs
PRIVACY & SECURITY
- All chats are encrypted
- Conversations remain confidential
- Never share payment details via chat
- Our team will never ask for passwords
ESCALATION
Need to speak with someone specific?
- Request a callback during chat
- Schedule a phone appointment
- Ask for email follow-up for complex matters
QUALITY ASSURANCE
We monitor chat quality to ensure:
- Accurate information
- Professional service
- Timely responses
- Helpful solutions
Your feedback helps us improve rate your chat experience at the end of each session.
Immediate answers, personal attention just a click away.