Track Your Order

TRACK YOUR ORDER

YOUR ORDER STATUS

Every piece's journey from our maison to your hands is carefully monitored. Track your order in real-time and know exactly when to expect your Lily Venus creation.

HOW TO TRACK

Method 1: Order Confirmation Email
Your shipping confirmation contains:

• Order number
• Tracking number
• Direct link to carrier tracking page
• Estimated delivery date

Method 2: Your Account

1. Log into your Lily Venus account
2. Navigate to "My Orders"
3. Click on your order number
4. View real-time tracking updates

Method 3: Direct Tracking
Enter your tracking number directly on:

• DHL Express: dhl.com
• FedEx: fedex.com
• UPS: ups.com
• Local carriers for domestic Italian delivery

ORDER STATUS MEANINGS

Order Confirmed
We've received your order and payment is verified

In Production
For pre-order items your piece is being crafted (12 business days)

Preparing for Shipment
Final quality check and packaging

Shipped
Your piece is en route with tracking number provided

Out for Delivery
With local courier for delivery today

Delivered
Successfully delivered and signed for

TRACKING UPDATES

You'll receive automatic updates via:

• Email at each status change
• SMS notifications (if opted in)
• WhatsApp updates for Italian orders

DELIVERY DETAILS

Signature Required
All orders require signature on delivery to ensure security

Delivery Instructions
Add specific delivery instructions during checkout or contact us before shipment

Missed Delivery
Carrier will leave notice with redelivery options or pickup location

COMMON TRACKING QUESTIONS

No tracking updates for 48 hours?
International shipments may show delays during customs clearance—this is normal

Tracking shows delivered but not received?
Contact us immediately at support@lilyvenus.com

Need to change delivery address?
Contact us within 24 hours of ordering changes may be possible before shipment

Express shipping deadlines?
Orders placed before 2:00 PM CET Monday-Friday ship same day

NEED ASSISTANCE?

Customer Support
support@lilyvenus.com
WhatsApp: +39 348 8423854
Phone: +39 348 8423854
Monday - Saturday, 9:00 AM - 6:00 PM CET

Please have ready:

• Order number
• Tracking number
• Delivery postal code

We monitor every shipment and proactively contact you if any delays occur. Your piece's safe arrival is our priority.

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Real-time visibility from our maison to your door.