FAQ

CONTACT

REACH OUR MAISON

Every conversation begins with intention. Whether you're seeking your first piece or your fifteenth, inquiring about collaborations, or simply drawn to understand our vision we're here.

CORRESPONDENCE

General Inquiries
info@lilyvenus.com
For questions about our philosophy, collections, or to begin your journey with Lily Venus.

Client Services
services@lilyvenus.com
For personalized assistance, private shopping, and bespoke consultations.

Customer Support
support@lilyvenus.com
For existing orders, sizing guidance, care instructions, or any assistance with your pieces.

Press & Collaborations
ps@lilyvenus.com
We selectively engage with partners who understand our vision of quiet power.

DIRECT CONNECTION

Phone
+39 348 8423854
Monday - Friday, 9:00 AM - 6:00 PM CET
For immediate assistance or to schedule private consultations.

WhatsApp
+39 348 8423854
For quick inquiries and real-time communication with our maison.

VISIT BY APPOINTMENT

Lily Venus Headquarters
Via Milano, 46
36100 Vicenza, Italy

Our doors open by appointment only ensuring each visit receives the focused attention it deserves. Schedule through our website booking system.

DIGITAL PRESENCE

Follow our visual narrative and witness creation unfold:

Instagram: @lilyvenusofficial
Behind-the-scenes creation, collection previews, and styling inspiration

TikTok: @lilyvenusofficial
Quick glimpses into the maison and Venetian craftsmanship

Pinterest: Lily Venus Official
Mood boards, inspiration, and our aesthetic vision

LinkedIn: Lily Venus
Professional connections and business inquiries

RESPONSE COMMITMENT

We honor every inquiry with the same precision we bring to our craft:

Response within 24 hours, Monday through Saturday
Urgent matters addressed same day when possible
Consultation requests confirmed within 48 hours
WhatsApp for immediate needs

A NOTE ON COMMUNICATION

We believe in conversations, not transactions. When you reach out, you're connecting with artisans who understand that every interaction shapes the relationship between creator and client.

Whether through digital channels or within our Vicenza walls, each exchange carries the same promise: attention to detail, respect for your vision, and commitment to excellence that defines every thread we pull.

Your journey begins with a single message.