Faq
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Frequently Asked Questions (FAQ)
Welcome to the FAQ section. Below, you’ll find answers to some of the most common questions. For further assistance, please contact us at support@lilyvenus.com.
General Questions
Q: What are we?
A: Lily Venus is a premier fashion brand known for its sophisticated, timeless, and elegant designs. We are dedicated to crafting luxurious, high-quality garments that empower wearers to feel confident and chic.
Q: Where are your products made?
A: Each piece is crafted by skilled artisans using the finest materials available. We adhere to ethical and sustainable manufacturing practices, ensuring every item is produced with consideration for environmental and social responsibility.
Q: How can I stay updated on new collections and offers?
A: Subscribe to our newsletter, follow us on social media, or visit our website regularly. We actively update our community with the latest collections, news, and exclusive offers.
Ordering and Payment
Q: How do I place an order?
A: Visit our online store, select your desired items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options listed at checkout.
Q: Can I modify or cancel my order?
A: To modify or cancel your order, please contact us immediately at support@lilyvenus.com. While we strive to accommodate such requests, please note that changes may not be feasible once an order is in processing.
Shipping and Delivery
Q: Do you ship internationally?
A: Yes, we provide international shipping. Rates and delivery times vary based on the destination. For details, please see our Shipping Policy.
Q: What is the expected delivery time?
A: Domestic orders typically arrive within 2-3 business days. International orders may take 3-7 business days. You will receive a tracking number to monitor your order’s progress.
Q: How can I track my order?
A: Upon shipment, you will receive an email with a tracking number. Use this number on our website or the courier’s site to track your package.
Returns and Exchanges
Q: What is your return policy?
A: Returns and exchanges are accepted within 30 days of purchase if the items are in original condition, unworn, and with tags intact. For detailed instructions, refer to our Return Policy.
Q: How do I return an item?
A: For returns, contact customer service at support@lilyvenus.com with your order number and details about the return. We will guide you through the process.
Q: How long does it take to process a return?
A: Returns are processed within 5-7 business days after receipt. Refunds are issued to the original payment method and confirmed via email.
Product Information
Q: What sizes are available?
A: Our garments are available in sizes ranging from XXS to XL. Please consult our Size Guide for detailed measurements.
Q: How should I care for my Lily Venus garments?
A: Care instructions are provided on the label of each garment. For optimal care, follow these guidelines precisely.
Q: Do you offer customization or bespoke services?
A: Bespoke services are available for select items. Contact us at info@lilyvenus.com for more information.
Contact Us
For additional assistance, reach us at:
• General Inquiries: info@lilyvenus.com
• Customer Service: support@lilyvenus.com
• Phone: +39 348 8423854 (Monday - Friday, 9 AM - 5 PM CET)
• Media and Press: media@lilyvenus.com
We are committed to delivering an exceptional experience at Lily Venus. Thank you for choosing our brand.
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