Accessibility Statement

ACCESSIBILITY STATEMENT

OUR COMMITMENT TO INCLUSIVITY

Lily Venus, we believe exceptional fashion should be accessible to everyone. We are committed to ensuring our website, services, and communications are available to all individuals, including those with disabilities. This commitment reflects our core values of elegance, inclusivity, and respect for every client.

ACCESSIBILITY STANDARDS

We strive to meet or exceed:

Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
European Standard EN 301 549
Section 508 Standards (US)
Italian Stanca Act (Law 4/2004)

WEBSITE FEATURES

Our website includes these accessibility features:

Navigation

Keyboard-accessible menus
Skip navigation links
Clear page structure
Consistent navigation throughout
Breadcrumb trails

Visual Design

High contrast text
Scalable fonts (up to 200%)
Alternative color schemes available
No reliance on color alone
Clear focus indicators

Images & Media

Alt text for all images
Descriptive captions
Transcripts for videos
Audio descriptions available
No auto-playing media

Forms & Controls

Clearly labeled fields
Error identification
Keyboard accessible
Instructions provided
Logical tab order

Content

Plain language options
Structured headings
Descriptive link text
Table headers properly marked
Lists properly formatted

ASSISTIVE TECHNOLOGY COMPATIBILITY

Our website works with:

Screen readers (JAWS, NVDA, VoiceOver)
Screen magnification software
Voice recognition software
Keyboard navigation
Alternative input devices

MOBILE ACCESSIBILITY

Our mobile experience includes:

Responsive design
Touch target sizing (44x44 pixels minimum)
Orientation flexibility
Gesture alternatives
Simplified navigation

SHOPPING ASSISTANCE

Product Information

Detailed text descriptions
Multiple product images
Size charts in text format
Fabric composition details
Care instructions clearly stated

Checkout Process

Step-by-step guidance
Clear error messages
Save progress option
Guest checkout available
Multiple payment options

ALTERNATIVE FORMATS

We provide information in various formats:

Large print catalogs
Audio descriptions
Braille upon request
Easy-read versions
Video consultations with captions

CUSTOMER SERVICE ACCESSIBILITY

Communication Options

Phone: +39 348 8423854
Email: accessibility@lilyvenus.com
WhatsApp: +39 348 8423854
Video calls with interpretation
Text relay services accepted

In-Person Accommodations For maison visits:

Wheelchair accessible entrance
Accessible restroom
Service animal friendly
Sign language interpretation (advance notice)
Personal assistance available

CONTINUOUS IMPROVEMENT

We regularly:

Conduct accessibility audits
Test with users with disabilities
Update based on feedback
Train staff on accessibility
Monitor new standards

KNOWN LIMITATIONS

We are actively working to improve:

Some PDF documents need optimization
Older blog posts being updated
Third-party content integration
Complex size calculators

Expected resolution: Ongoing updates quarterly

FEEDBACK & ASSISTANCE

We welcome your input:

Report Accessibility Issues

Email: accessibility@lilyvenus.com
Phone: +39 348 8423854
Response within 48 hours
Alternative solutions provided

Request Accommodations

Personal shopping assistance
Alternative format materials
Communication preferences
Special delivery arrangements

THIRD-PARTY CONTENT

While we strive for full accessibility, some third-party content may not meet our standards:

Payment processors
Social media embeds
Shipping trackers

We're working with partners to improve these experiences.

TESTING & VALIDATION

Our accessibility is regularly tested using:

Automated testing tools
Manual keyboard testing
Screen reader testing
User testing with people with disabilities
Color contrast analyzers

STAFF TRAINING

Our team receives training on:

Disability awareness
Assistive technology basics
Inclusive customer service
Accessible communication
Creating accessible content

LEGAL COMPLIANCE

We comply with:

EU Web Accessibility Directive
Italian Stanca Act
Americans with Disabilities Act (ADA)
Equality Act 2010 (UK)
UN Convention on Rights of Persons with Disabilities

ACCESSIBILITY STATEMENT DETAILS

Last Updated: November 2024
Next Review: February 2025
Conformance Status: Partially conformant
Applicable Standards: WCAG 2.1 Level AA

CONTACT INFORMATION

Accessibility Coordinator
accessibility@lilyvenus.com
+39 348 8423854
Via Milano 46, 36100 Vicenza, Italy

Response Commitment

Acknowledgment: Within 48 hours
Initial response: Within 5 business days
Resolution timeline provided

FORMAL COMPLAINTS

If accessibility needs aren't met:

Contact our Accessibility Coordinator
We'll investigate within 10 business days
Written response with action plan
External complaint options provided if needed

External Enforcement

Italy: AGID (Agenzia per l'Italia Digitale)
EU: National enforcement bodies
US: Department of Justice

OUR PLEDGE

We believe fashion is a form of self-expression that should be available to everyone. Our commitment to accessibility is ongoing, and we continuously work to remove barriers and create an inclusive experience for all our clients.

Your feedback helps us improve. Please don't hesitate to contact us with suggestions, questions, or concerns about accessibility.