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Customer Care

Customer Care

We are committed to delivering exceptional customer care to ensure a seamless and enjoyable shopping experience. Our dedicated team is here to assist you with any questions or concerns.

Contact Information

For inquiries, reach us using the details below. We are available to assist with product information, orders, returns, and more.

Frequently Asked Questions (FAQ)

Visit our FAQ section for quick answers to common questions about ordering, payment, shipping, returns, and product details.

Order Assistance

  • How do I place an order?
    Browse our online store, add items to your cart, and follow the checkout instructions to complete your purchase.

  • Can I change or cancel my order?
    Contact us at support@lilyvenus.com as soon as possible. We will do our best to accommodate changes, but processed orders may not be adjustable.

Shipping and Delivery

  • Do you ship internationally?
    Yes, we offer international shipping. Costs and delivery times vary by destination. Please check our Shipping Policy for more details.

  • How can I track my order?
    After shipping, a confirmation email with a tracking number will be sent. Use this to track your order via our website or the courier’s site.

Returns and Exchanges

  • What is your return policy?
    Returns and exchanges are accepted within 30 days of purchase if items are unworn, in original condition, and with tags attached. Refer to our Return Policy for more details.

  • How do I return an item?
    Contact us at support@lilyvenus.com with your order number and reason for the return. We will guide you through the process.

  • How long does it take to process a return?
    Once received, returns are processed within 5-7 business days. Refunds are issued to the original payment method, and confirmation is sent via email.

Product Information

  • How should I care for my Lily Venus garments?
    Follow the care instructions on the garment label. For further questions, contact us.

  • Do you offer customization or bespoke services?
    Yes, for select items. Contact info@lilyvenus.com for more information.

Customer Feedback

We value your feedback and continuously strive to improve our products and services. Share your thoughts at support@lilyvenus.com. Your input is vital for our growth and helps us serve you better.

Thank You for Choosing Lily Venus

We are committed to providing an exceptional shopping experience and look forward to assisting with all your fashion needs.